Payments

Cancellation and refunds

Last updated: 27 July 2026.

Cancel a subscription

Regular and Team subscriptions can be cancelled through the Stripe billing portal in your account. Cancellation stops the next renewal; you can continue to use the current paid-period allowance until that period ends.

Refund requests

If a payment was taken in error, the service did not work as described, or you have not used the purchased proposal allowance, email support@fairdeductions.co.uk. We will review the circumstances and your statutory rights. This policy does not limit rights or remedies available under applicable law.

After digital work starts

Once a proposal has been generated or a monthly allowance has been used, the supplied digital service has begun. Any refund decision may take account of the service already supplied where the law permits.

How refunds are paid

Approved refunds are sent through Stripe to the original payment method. Bank processing times vary and are outside Claim Assist’s control.